We all are aware of a user manual and what are its usage. But did it ever strike your thoughts on why users don’t read your manuals and how to make them to? There could be various reasons for not going through the pdf manuals even if you appoint the best of technicians to write the manual and verify it by other authorities. There may be times when customers call up even for the smallest inconvenience while operating the product and surprisingly the solution is right there in the manual. This not only stresses the customer but also the producer.
Here, the following can be some reasons for such ignorance of the manual:
- Too complex to understand-
You may make the manual by the technicians with best of their knowledge but their way of interpretation or writing style may be too complex for the customer to understand. The technical terms used or the way of describing the steps may not be familiar enough which may cause trouble and they will opt for customer service instead.
- Quite Boring!-
Do you often find yourself to stop by the road just to have a look at the poster or take the newspaper just to see the cover page because of its attractive look? Now if your manual is only black and white with texts of 10-30 pages it will automatically create a state of mind in the customers to not to go through it fully. To avoid such try adding some drawings, improving writing style by adding points, borders, etc.
- Operating system-
one of the major problems could be the manual not matching the customers operating device, thus a manual should always consist of 2-3 substitute ways of different operating system.
Overall to make your readers go through your manual, you should improvise the manual being concise, complete and understandable all through.